Known Service Issues
We recommend checking here before asking a Question using the Help Assistant.
For our unique, up to the minute Customer Support Statistics click
here
Check your service status
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Service
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Status
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Duration
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Next Update
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727 Days 19 Hrs 45 Mins
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71 Days 14 Hrs 38 Mins
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18 Days 23 Hrs 2 Mins
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40 Days 18 Hrs 4 Mins
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0 Days 17 Hrs 3 Mins
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24/07/2008 @ 18:00
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37 Days 14 Hrs 30 Mins
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101 Days 9 Hrs 52 Mins
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15 Days 15 Hrs 19 Mins
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2 Days 18 Hrs 14 Mins
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24/07/2008 @ 18:00
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15 Days 12 Hrs 20 Mins
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86 Days 16 Hrs 3 Mins
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57 Days 19 Hrs 47 Mins
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23 Days 21 Hrs 20 Mins
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25/07/2008 @ 18:00
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49 Days 20 Hrs 26 Mins
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Announcements
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Date and Time
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Announcement
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24/07/2008 @ 17:14
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Portal Login Problems - FIXED
Here's an update to the problem I mentioned earlier - some of our customers couldn't log in to our website. You can see my earlier post about this here:
http://usertools.plus.net/status/archive/1216895393.htm
Our Developers have now managed to fix the problem, so everyone should be able to login properly again.
I'm sorry if this caused any problems and thanks for your patience whilst we got this fixed.
Kind Regards,
James Bailey
Customer Support
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24/07/2008 @ 15:39
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Inbound mail delays (52690) - UPDATE
This is an update to the previously reported problem causing delays in the delivery of customers email. A copy of the original announcement can be seen here:-
http://usertools.plus.net/status/archive/1216907178.htm
We have been advised by our email security vendor (Postini), that they have recently suffered a systems failure. It was this failure that led to an increase in load on our mail delivery platform.
Postini have switched to their backup systems and load on our platform is returning to normal levels. Email is no longer being refused and most messages will now be arriving in a timely fashion.
We will leave Service Status on amber whilst we monitor the platform and will provide a further update later today.
Please note that no email has been rejected as result of this problem and all email has been queued for delivery.
Kind Regards,
Bob Pullen
Customer Support
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24/07/2008 @ 14:46
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Inbound mail delays (52690) - NEW
We are currently experiencing a problem where our inbound mail delivery servers are refusing to accept new messages.
This has the potential to cause delays in the arrival of email sent to customers' mailboxes.
Our network engineers are investigating and further details will be provided as they become available.
Kind Regards,
Bob Pullen
Customer Support
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24/07/2008 @ 12:34
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Faults Automation (52659) - RESOLVED
This is an update to the previously reported problem affecting our online automated faults checker.
All reported faults are now being processed as normal.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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24/07/2008 @ 11:47
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Buynet maintenance - Sunday 27th July 1:00am-4:00am
Maintenance Window:-
Sunday 27th July 1:00am-4:00am
Services Affected:-
Billing
Duration of expected customer impact:-
1:00am-4:00am
Detailed description of work to be performed:-
Our billing merchant will be applying planned upgrades to their systems. Payments will resume as normal once the maintenance is complete.
Expected customer impact:-
We will be unable to take payment during the maintenance window however any customers due to be billed will have their payments processed following completion of this work.
Other Notes:-
None.
Kind Regards,
Matt Taylor
Customer Support
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Archive
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